Terms & Conditions
Read about our terms and conditions here
The cancellation deadline for the entire event is 4 weeks before the arrival date. If the confirmation is available less than 14 days before arrival, the booking is considered binding. Within 14 days before arrival, the final number of people is confirmed. It is possible to change / reduce the number of people in the order by up to 10%, this must be done within 5 days before arrival. Cancellation between 4-2 weeks before the event day, 50% will be invoiced unless otherwise agreed. If the cancellation occurs after this, the entire amount will be invoiced.
The agreed price is paid in full in arrears per. invoice. Additional products, such as Ulriksbanen / Fløibanen, will appear on the same invoice. For larger events, we are happy to arrange on account payment.
Events beyond our control, such as strikes, lockouts, fires, natural disasters and the like, give us the right to terminate the agreement without liability.
General weather conditions may make it necessary to cancel parts of activities or certain activities. In most cases, you will then carry out an alternative activity, location, possibly indoors or carry out the activity another day. Normally we will be able to see weather conditions a few days in advance. If you within the last 3 days before the event are offered a cancellation due to. be and still want us to show up - the activity is invoiced in its entirety. This applies even if it is not fully implemented. This section only applies under the weather conditions that our instructors and activity leaders believe the activity should not be carried out.
Insurance and liability
As a customer with us, you are insured for all our activities. We place great emphasis on safety at all types of events and experiences we carry out. Therefore, we have prepared risk analyzes for all our activities. These are available on request.